T E R M S & C O N D I T I O N S

GENERAL TERMS AND CONDITIONS

In these Terms & Conditions and the Club Rules, "RetroFit London" means RetroFit London Ltd, company number 12490056 and whose registered office is at Petersham House, 29-37 Harrington Road, London, SW7 3HD; "Member" means the member named on the Application Form, and "Membership" is the membership by a Member of a Club, which starts when RetroFit London accepts the proposed Member's Application Form; "Club" means the RetroFit London gym at which the Member applied for membership; "Contract" means the contract between RetroFit London and the Member subject to these Terms & Conditions and Club Rules; "Application Form" means the application form completed by the Member to join the Club; "Club Rules" means the terms set out in the RetroFit London Club Rules.

MEMBERSHIP APPLICATION

Membership is subject to these Terms & Conditions as amended from time to time. Submission of an Application Form is an offer to RetroFit London to become a Member of the Club subject to these Terms & Conditions and the club rules. RetroFit London reserves the right to reject any application for Membership.

Membership is available to individuals of 18 years of age and over, subject to status.

Upon being accepted to the Club’s Membership scheme, the Member consents to having their photograph taken by RetroFit London to confirm their identity upon entry, and consents to having their photograph taken at any time whilst using the facilities, excluding changing rooms.

MEMBERSHIP TYPES

Retrofit London offers several Membership packages, offering a range of price versus flexibility, so that Members have choice. Retrofit reserves the right to increase membership subscription prices at any time with one month’s notice in line with operating costs and inflation.

a) Flexible Membership
For these package types, payment is collected on or around the 1st of each month. There is a minimum term of 1 month for these Memberships and will continue to roll on a monthly basis after the term has expired and until the Member informs the club in writing, via the appropriate channel. Cancelling their direct debit directly with their bank will not be classified as an appropriate way to terminate the membership agreement and the member will be required to settle any outstanding balance prior to closing the account.

Including :

  • Retro Flex

  • Retro Corp

  • Retro Double

  • Retro Buds

  • Retro Life

  • Retro Founder

b) Retro Twelve
For these package types, payment is collected on or around the 1st of each month. These Memberships each have a minimum contract term of 12 months, and Membership continues to roll on a monthly basis after the minimum term has expired.

The minimum term of all Monthly Minimum Term Memberships starts as of the 1st day of the membership. For example: if a Membership starts on 15th September 2020, the minimum term would end on 14th September 2021

c) Paid in Full Memberships
For these package types, full payment is required upfront, and the Membership will automatically expire at the end of the term. Members may then renew their Membership at the prevailing rate for their package type, or alternatively may switch to a rolling Monthly Membership as per above. These memberships are non-cancellable and non-refundable.

MEMBERSHIP WRIST BAND

A Membership wrist band will be issued to each Member upon joining the Club. Members must present their band for security and verification on each visit to the Club; Members without a valid Membership card may be asked for photo identification and will be admitted at the absolute discretion of the staff.

A Member may not loan their Membership wrist band or permit its use by any other person; allowing such misuse may result in Membership being terminated with no refund of fees already paid.
Any lost or mislaid Membership wrist band will be replaced by RetroFit London for a fee of £10

INITIAL JOINING FEE AND MEMBERSHIP DUES

All Members shall pay an initial Joining Fee as per the Club's current price schedule, which will be made available to you before you join as a Member. The Joining Fee is not refundable under any circumstances.

Membership is payable in advance, either fully or monthly as per the Membership type selected. Monthly fees will be debited on or around the 1st of each month. In the event that the Member falls into arrears in respect of any fees payable, all arrears must be settled before the Member can use the Club.

Monthly Membership fees may be increased at the discretion of and at any time by RetroFit London, to take effect after the Member's minimum term subject to at least one calendar month's written notice.

Any discounted Membership options are offered on the basis that the Member can provide proof of eligibility; Members should be aware that the full fee for their Membership type may be applied until such proof is provided.

All Members who opt for a Monthly Minimum Term Membership paid by Direct Debit, are required to provide RetroFit London with debit or credit card details as a secondary means of payment ("Payment Guarantee"). If any Membership payment remains outstanding beyond the due date, the Member's signature on the Payment Guarantee constitutes the Member's unconditional and irrevocable authority to debit the nominated card for the total amount due without notice to the Member.

RetroFit London reserves the right to levy an administration fee of £35 if it forwards the account to a 3rd party debt collection agency in the event of non-payment of fees when due. Any lapses in Membership, including but not limited to non-payment of fees or failure to renew a Paid in Full Membership, may result in a new Joining Fee being charged should the Member reapply for Membership.

CANCELLING YOUR MEMBERSHIP

Members on a Monthly Minimum Term Membership contract may cancel their Membership after or with effect from the end of the minimum term, by giving one full calendar month's advance written notice, effective from the 1st of the following month. This should be done by completing a Cancellation Request using the RetroFit London Online Member Services function.

A team member will respond to all cancellation requests in writing. If confirmation of cancellation is not received, the Member is responsible for re-submitting the cancellation request.

Paid in Full Memberships will expire automatically at the end of the term, unless the Member chooses to renew their Membership. No refunds are applicable for any portion of fees paid upfront, excluding in the following circumstances: redundancy, permanent illness and permanent injury preventing gym usage. Valid documentation will be requested as proof in such circumstances.

Cancellations due to relocation will be permitted with sufficient proof of relocation. However, it is important to note that third party resale memberships do not qualify for the relocation clause. Additionally, annual memberships paid upfront are non-refundable.

Cancellations cannot be backdated, and payments taken successfully will not be refunded. When a direct debit payment is unsuccessful, access will be denied with immediate effect and the Membership will be terminated within three working days. Should a Member wish to continue a Membership following a failed direct debit they may contact the membership team to discuss available options.

Members still within the minimum contractual period may reduce their cancellation notice to one full calendar month in the following circumstances: Pregnancy, Redundancy, Permanent injury and Permanent illness preventing gym usage. Valid documentation will be requested as proof in such circumstances.

Any Member with three or more months remaining of the minimum term may terminate their Membership at the end of the then current month by paying in full 50% of the total future fees due until the end of the minimum term.

PRESALE - 14 DAY MONEY BACK GUARANTEE

A "14 Day Money Back Guarantee" is applicable when a Member signs up to a new Club during its presale period. A presale period is defined as the time in which a Membership can be purchased for a new Club prior to the opening date.

During the designated 14 days, a Member may request immediate termination of their new Membership, along with a refund of fees paid upon joining (including the joining fee).

The 14 days is effective from, and including, the agreed original start date of their Membership.

A Member can only have a maximum of two visits to the new Club recorded on their Membership to be eligible for this 14-day money back offer. Upon visiting the facilities and using the new Club a third time, the member is confirming they will commit to the full terms of their chosen Membership.

FREEZING YOUR MEMBERSHIP

Any Member may apply for their Membership to be frozen or unfrozen by completing a request via the Online Member Services function on the Club’s website.

The minimum freeze period is one full calendar month, commencing on the 1st day of the month. The maximum freeze period is a total of six months per membership year.

A Member must request the freeze by the 20th day of the month prior to the requested freeze start date. For example, a Member who wishes to freeze commencing 1st June, must complete the online request by 20th May. A freeze request completed on 21st May would only be eligible for a freeze start date as of 1st July.

A one-off fee of £25 applies for the period of frozen Membership. Freeze periods will not count towards a Member's contractual term and will extend any applicable minimum term by the number of frozen months taken. Membership may not be frozen during the notice period of cancellation.

Members on a Monthly contract type will have their freeze fee(s) taken via Direct Debit; Members on a Paid in Full contract type must settle their freeze fee(s) upfront in advance.

Freezing for reasons of illness, injury or pregnancy will be reviewed and leniency may be applied in relation to the fee and notice period; valid medical documentation must be attached to the request for this to be considered. If valid dated documentation is provided, a freeze due to medical/injury reasons may be backdated, providing no usage has been registered on the Member’s account. In such circumstances no refund would be due, and any fees paid would be credited to future Membership payments.

Any Member who requests to freeze their Membership under the Terms and Conditions will not be able to access the Club during the frozen period, either via their Membership or purchase of a Guest Pass. A Member must apply to unfreeze their Membership if wishing to use the Club during the frozen period. In order to unfreeze a Membership, a pro rata fee for the remainder of the then current month will be payable. The freeze fee of £25 is not payable towards this pro rata fee.

CLUB FACILITIES

RetroFit London reserves the right to vary normal opening hours, temporarily remove the access to certain equipment, or to temporarily close certain areas of any Club from time to time without notice for various purpose including for cleaning, decorating, repairs, refurbishment, or for special functions and holidays.

HEALTH AND SAFETY

All Club users must agree to the health commitment statement before entry.

The member takes full responsibility for any injury or health condition sustained whilst using the facilities arising from their medical condition. RetroFit London staff are not medically trained and are therefore not qualified to assess whether the Club user is in appropriate physical condition to use the facilities. RetroFit London advises all Club users to take medical advice prior to starting any exercise programme if they are in any doubt as to their ability to do so.

The Member warrants and represents upon their Membership Application Form, and repeats such warranty upon each visit to the Club, that they are in good physical condition and know of no medical or other reason why they should not engage in any form of exercise, and that such exercise would not be detrimental to their health, safety, comfort or physical condition.

TERMINATION OF MEMBERSHIP BY RETROFIT LONDON

RetroFit London may terminate a Membership without notice and with immediate effect if:

  • The Member breaches these Terms & Conditions or the Club Rules, either repeatedly or because of one serious breach;

  • Any due fees remain unpaid after any request for payment by RetroFit London;

  • RetroFit London is of the opinion (acting in its discretion) that the Member is not suitable for continued Membership;

  • The Member puts the health, safety or well-being of staff or other Members or Guests at risk.

All decisions made by RetroFit London under this clause are final and binding. RetroFit London is unlikely to accept a new application for Membership from someone whose Membership has been terminated in accordance with this clause.

YOUR PERSONAL INFORMATION

RetroFit London acknowledge that the security of a Members personal information is of high importance. RetroFit London Privacy Policy conforms to the European Union General Data Protection Regulation (EU GDPR) effective as of 25th May 2018 and explains how a Members information is processed at RetroFit London and the rights a Member has as an individual under the GDPR.

Members are responsible for advising RetroFit London of changes to their personal information. Should a Member wish to update their personal information and/or request a change of Membership, this must be requested using the registered email address within the RetroFit London database for that Member. Where RetroFit London is required to provide any written or email notification, RetroFit London will send the notice to the contact information on the Application Form, or any updated contact information the Member has provided since joining.
Please ensure you have read and understand the RetroFit London Privacy Policy prior to accepting the Terms of your Agreement.

LIMITATION OF LIABILITY

Nothing in these Terms & Conditions shall limit or exclude RetroFit London’s liability for:
(i) death or personal injury caused by its negligence, or the negligence of its personnel or agents;
(ii) fraud or fraudulent misrepresentation; or
(iii) any other liability which cannot be limited or excluded by applicable law.

Subject to that:
(a) RetroFit London shall have no liability to the Member or Guest, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with these Terms & Conditions; and
(b) RetroFit London’s total liability to the Member or Guest, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Terms & Conditions shall be limited to £250.

CHANGES TO TERMS & CONDITIONS

RetroFit London may from time to time amend these Terms & Conditions, including the introduction of any additional terms and conditions, and will notify Members by placing a notice on the Club noticeboard. Any changes will be effective immediately.

THE TERMS OF YOUR CONTRACT

A signed Application Form, these Terms & Conditions, the Club Rules and the Health Commitment Statement make up a binding contract of Membership with RetroFit London. Members are advised to read the Terms & Conditions and Club Rules in full before signing the Application Form.

The failure of RetroFit London to enforce any of its rights at any time for any period shall not be construed as a waiver of those rights. Any failure to identify or act upon a breach of the Terms & Conditions or Club Rules shall not be deemed to be an affirmation by RetroFit London that the behaviour of the Member or Guest is acceptable.

Except where permitted by this Contract, neither RetroFit London nor the Member may alter the terms of this Contract without the express agreement of the other.

GOVERNING LAW AND JURISDICTION

These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of England and Wales.

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms & Conditions or their subject matter or formation (including non-contractual disputes or claims).